International Location
International orders (excluding Europe locations) are dispatched from our Hong Kong branch via EMS Speed Post Service.
We currently deliver to the following countries:
Canada, Japan, Taiwan, Singapore, Thailand, Malaysia, Philippines, Australia, New Zealand, India, UAE, South Africa, Indonesia, Vietnam, and Qatar.
If your country is not listed, please contact us to arrange a special order.
Track your delivery here: https://www.17track.net/en
United Kingdom, United States & Europe
Orders for United Kingdom, United States and European countries (Germany, France, Spain, Ireland, Switzerland, and Romania), are dispatched from our U.K. facility via Royal Mail.
Track your delivery here:
Royal Mail website
Hong Kong
Delivery within Hong Kong is free and provided via S.F. Express.
Track your delivery here: https://htm.sf-express.com/hk/tc/dynamic_function/waybill/
International - Dispatch from Hong Kong
Shipping fee are displayed in US dollars (USD)
| 1-2 boxes | 3-5 boxes | 6-10 boxes | Re-shipment Fee* | |
|---|---|---|---|---|
| Australia | $20 | $15 | Free | $20 |
| Canada | $25 | $20 | Free | $25 |
| India | $25 | $20 | Free | $25 |
| Indonesia | $20 | $15 | Free | $20 |
| Japan | $20 | $15 | Free | $20 |
| Malaysia | $15 | $10 | Free | $15 |
| New Zeland | $20 | $15 | Free | $20 |
| Qatar | $30 | $25 | Free | $30 |
| Philippine | $20 | $15 | Free | $20 |
| South Africa | $25 | $20 | Free | $25 |
| Taiwan | $25 | $20 | Free | $25 |
| Thailand | $15 | $10 | Free | $15 |
| UAE | $25 | $20 | Free | $25 |
| Vietnam | $15 | $10 | Free | $15 |
United States & Europe - Dispatch from United Kingdom
Shipping fee are displayed in US dollars (USD)
| 1-2 boxes | 3-5 boxes | 6-10 boxes | Re-shipment Fee* | |
|---|---|---|---|---|
| USA | $20 | $15 | Free | $20 |
| Germany | $20 | $15 | Free | $20 |
| France | $20 | $15 | Free | $20 |
| Switzerland | $20 | $15 | Free | $20 |
| Spain | $20 | $15 | Free | $20 |
| Ireland | $20 | $15 | Free | $20 |
| Romania | $20 | $15 | Free | $20 |
United Kingdom - Dispatch from the U.K.
Shipping fee are displayed in Pounds (GBP)
| 1 box | 2-10 boxes | Re-shipment Fee* | |
|---|---|---|---|
| U.K. | £3 | Free | £3 |
Singapore - Dispatch from Hong Kong
Shipping fee are displayed in Singapore Dollar (SGD)
| 1-2 boxes | 3-5 boxes | 6-10 boxes | Re-shipment Fee* | |
|---|---|---|---|---|
| Singapore | $20 | $15 | Free | $20 |
Hong Kong - Dispatch from Hong Kong
Shipping fee are displayed in Hong Kong Dollar (HKD)
| 1-10 boxes | Re-shipment Fee* | |
|---|---|---|
| Hong Kong | Free | $25 |
*Re-shipment Fee
In any case if your parcel may returned to us due to following reasons, we will require you to pay a re-shipping charge to dispatch your parcel again no matter the product quantity.
- Unclaimed - Parcels weren’t claimed from local post office during the allotted time;
- Incorrect address - recipient incorrectly input a wrong address;
- Refused or Rejected - customs tax, import tax or extra clearance fees not settled by the recipient (if required).
Once we’ve dispatched your order, you will receive a tracking number by email. You can follow your order’s journey by visiting relevant website.
- United Kingdom, United States and European: Royal Mail website
- International Location: EMS Speedpost website
- Hong Kong: S.F. Express website
Signature Required
As we provide a tracked and sign delivery service, the majority of our orders will require a signature upon delivery.
Once your order is confirmed, it will be ship out within 1-2 working days from Monday to Friday
(not including weekends and public holidays*).
*According to Hong Kong public holidays.
Delivery time for Hong Kong and UK generally takes 1 to 2 working days after dispatch.
United States, European and other international location, shipping time varies depending on different regions, generally require 2 to 10 working days. For more details, please refer to the Hong Kong EMS Speedpost website, Royal Mail Website or S.F. Express Website for estimated delivery time.
Shipping time is for reference only, as international shipping time may vary depending on customs process.