Type of question
Shipping & Delivery
Refund & Exchange
How can I order products?
Our products is only available to order online.

Please place your order here at our official company website.
What payment methods can I use?
We support multiple payment methods that are safe and easy to use:
  • VISA or Master credit card checkout (For AMEX credit card, please choose PayPal option)
  • PayPal (Including AMEX card)
  • Cash on Delivery (For Hong Kong location only)
    • Only accept cash payment
    • Order amount must be within $10,000 HKD
    • Do not support EF locker
    • If the customer refuses to pay at the time of delivery, the company reserves the right to pursue.
Is it safe to order online?
We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. For safety reasons, our website does not store any of our customer's credit cards information.
Is there a limited on how many boxes I can order?
There is a limited amount you can order from our online shop. The maximum is 10 boxes of any items in total.

If you would like to order more than 10 boxes, please contact us for a special order.
Can I adjust or make changes on the order after the order is confirmed?
If you need to make changes on the order, please contact us as soon as possible.
We might be able to make changes on the order depending on the order process status.

We will not be able to change the order once it is ship out, therefore, please contact us as soon as possible if there is changes on your order.

* Please note that we have a no refund or exchange policy.
How do I know if I have placed an order successfully?
Customers will receive a confirmation email after successful purchase.
Didn't receive a confirmation email?
If you did not receive the confirmation email, it may be due to the following issues:
  • Incorrect email address,
  • Order confirmation email went to Junk mail box,
  • If you found the email in the Junk mail box, please categorise it to the non-spam column.

If you have any questions, please contact us.
Which delivery services do you use?
Hong Kong Delivery
Free shipping service is provided for Hong Kong via S.F. Express.

International Shipping
We support shipping services in 17 international regions. The service is provided by Hong Kong EMS Speedpost.

Shipping location includes United States, Canada, Japan, Taiwan, Singapore, Thailand, Malaysia, Philippines, Australia, New Zealand, United Kingdom, Ireland, Switzerland, Romania, India, UAE and South Africa.

If your location is not included in the above 17 international regions, please contact us and we can arrange a special order service.
Is there a tracking function for the delivery services?
Yes. Once the order is shipped out, we will email the tracking number of the package to your email address.

You will be able to track the package through the related websites.
How long does it take to arrive?
Delivery time for Hong Kong generally takes 1 to 2 working days.

International shipping time varies depending on different regions, generally require 2 to 10 working days. For more details, please refer to the Hong Kong EMS Speedpost website for estimated delivery time.

Shipping time is for reference only, as international shipping time may vary depending on customs process.
Does the product require to pay import taxes?
You may be required to pay the import tax when they arrive to your country. The additional cost of customs clearance is responsible by the purchaser.

When a customer order from us, they are the importer, and the customer must abide by all the laws and regulations of the country where you received the goods. We will indicate on the label on the parcel that our product as "Nutraceutical”. Please note that some countries impose restrictions on our product imports and sales. For details, please check with your own local tax regulations before ordering.
What countries does the delivery service support?
Our delivery service supports many countries and regions, including: Japan, Hong Kong, Australia, United States, Canada, United Kingdom, Taiwan, Singapore, Malaysia, Thailand, and more.

If you have any questions about delivery, please contact us.
What should I do if I am not at home when the parcel arrive?
Because the parcel is require to be sign for, if you are out at the time of delivery. The delivery person will leave a contact card for you.

Please contact the delivery department directly to arrange for a redelivery.
Will the package be opened for inspection by custom?
Package may be opened for inspection by custom. If your package is opened by custom for check, it should have a custom stamp or label on the parcel.

* Please note: Since our products are edible goods, we have a NO refund or exchange policy.
Can I refund or return?
As the products provided by us are defined as "edible goods”, all products will not be resold after they have been ship out from our facility. Therefore we do not accept any return or refund.
Can I exchange products?
Based on the following conditions, the customer may request an exchange (subject to stock availability) and must request an exchange by email within three days of receiving the goods:
  1. The customer received the goods that did not match the order;
  2. All labels, product labels, and boxes must be completed and returned to Kyotsujigyo;
  3. The customer is responsible for returning the wrong items to Kyotsujigyo and Kyotsujigyo should bear expenses of return shipping cost.
If you have received the wrong items, please contact us:support@kyotsujigyo.net
What is the shop service time?
You can place orders on our website 24/7.
Our customer support service time is 09:00 - 17:00. (Not including weekends or public holidays*).

*According to Hong Kong public holidays.
Is all your products Made in Japan?

All of our products are Made in Japan, and are straightly controlled by Kyotsujigyo Inc. Japan. Our Japan quality control team is responsible for the product quality.
Is your product distributed elsewhere through any distributor or shops?
Direct sale is our company’s basic policy. All products can only be purchased directly through our company or via our official HKTV Mall Store.

Customer located in Japan can place order via our Japan headquarters website (www.kyotsujigyo.com).

* To avoid buying fakes or imitation products. We recommend users to order directly from our website.
How can I contact you?
Customer can contact our support team by:
Email: support@kyotsujigyo.net
Whats App:      +852 9457 6272
Telephone: +852 2410 1268
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The maximum is 10 boxes of any items in total, please contact us for bulk purchase.
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If your location is not on this list, please contact us to arrange a special order.
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