Details
General
Registration
Prohibitions and failure to comply
Intellectual property
Third-party links
Eligibility to purchase
Payment
Acceptance of your order
Shipping & duties
Returns and exchanges policy
Compliance with kyotsujigyo operations policies
Your rights
Liability
Indemnity and waiver
Complaints
Governing law and jurisdiction
General

Thank you for visiting Kyotsujigyo’s (“Kyotsujigyo”or “us”) website (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms of Service” or “TOS”). By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service.

We will collect, use, store and disclose any personal data provided by you in accordance with the Privacy Policy.

This TOS does not acknowledge any relationship between you and Kyotsujigyo (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of Kyotsujigyo.

Kyotsujigyo reserves the right to make changes to the Site or any part of the TOS at any time. Please visit this page from time to time to check for any updates or changes to any part of the TOS (including the said rules and policies and the Privacy Policy).

If you have any comment about the Site or this TOS please contact us.

Registration

You will need to register an account to use some of the Services available to you on the Site. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the TOS prior to such registration or use, and they have approved of such registration or use by you on the terms of the TOS. Kyotsujigyo reserves the right to only accept orders from you if you are aged 18 or over.

We will never ask you for your account’s password either in writing (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorised use. If you suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately.

Prohibitions and failure to comply

We may take actions against your account for activities including, but not limited to:

  • Submitting material (including, but not limited to personal data, text, images, music or video) of which you do not have the full right to submit and/or grant license (the “Submitted Content”).
  • Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.
  • Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.
  • Advertising or sending unsolicited messages of any kind.
  • Impersonating others or providing any kind of false information.
  • Starting or forwarding chain letters of any kind.

Kyotsujigyo reserves the right to terminate any account in its sole discretion. We may send you an email to inform you of the termination of your account in such event.

Intellectual property

All software and “Content” (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Kyotsujigyo and are protected by intellectual property and copyright laws and international treaty provisions.

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Kyotsujigyo and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorisation of Kyotsujigyo. Any such unauthorised actions may result in civil consequences or criminal penalties.

Kyotsujigyo reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

Third-party links

The Site may include links to other websites or resources that are not operated or prepared by Kyotsujigyo. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

Kyotsujigyo is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

Eligibility to purchase

In order to place orders with us, you must meet our conditions of eligibility:

  • Be aged 18 years of age or over;
  • Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Kyotsujigyo for payment; and
  • Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site).

In placing an order with us, you authorise Kyotsujigyo to process a charge or charges on your credit/debit card account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

Payment

We accept payments made by Visa and MasterCard for all orders.

By placing an order using one of the above credit card payment methods, you confirm that the credit card account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Kyotsujigyo, we will not be liable for any delay or non-delivery.

Your order will only be accepted until we send you an email to confirm the goods have been dispatched to you and your payment has been accepted. Please refer to “ACCEPTANCE OF YOUR ORDER” below for detail.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.

Acceptance of your order

Content (including without limitation product images, descriptions, pricing, stock availability, and sizing information) on this Website constitutes our invitation to treat, not a binding offer.

Once you have entered your personal and payment details and placed your order, we will send you an email acknowledging the receipt of your order. This email is confirmation of receipt of your order and does not constitute an acceptance of your offer / order or any promise concerning your offer / order.

If your order can be accepted by us, the contract between you and Kyotsujigyo shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped to you.

Only the goods listed in the confirmation email sent at the time of shipment are included in the contract concluded. All sales contracts are concluded in Hong Kong SAR and are written in English.

Kyotsujigyo reserves its right not to accept an order for any reason in its sole discretion (including but not limited to any of the following reasons):

  • The product you ordered is out of stock, or is withdrawn for failure to meet quality standards or due to the shipping restrictions applicable to any or all of the ordered items.
  • We are unable to accept your order due to a system error.
  • We are unable to obtain authorisation for payment.
  • You do not meet the eligibility criteria to purchase as set out in these Terms Of Service.

Our Customer Service team will contact you as soon as possible if we are unable to accept your order.

Shipping

Kyotsujigyo delivery all oversea orders by Hong Kong Post and/ or EMS Speedpost Hong Kong. Our delivery dates does not includes Saturday or any Public Holidays in Hong Kong.

We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us (Only for working days). You will receive an email to confirm the goods have been dispatched to you with a tracking code, and can use it to track the parcel with Hong Kong Post Website.

Kyotsujigyo’s teams will try their best to meet the estimated delivery but cannot guarantee that such estimate can be met.


Duties

Please note that when ordering internationally, shipments may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country. They are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and are levied once your package reaches your country.

Kyotsujigyo does not collect your duties and taxes during checkout and cannot predict what your particular charges may be: and in the event you incur these additional charges, they must be rendered in order for your package to clear custom. The customer is as the purchaser and recipient will be fully responsible for any such charges.

For more information regarding your country's customs policies, please contact your local customs office.

Returns and exchanges policy


Return or refund
As the products provided by us are defined as "edible goods”, all products will not be resold after they have been ship out from our facility. Therefore we do not accept any return or refund.

Exchange
Based on the following conditions, the customer may request an exchange (subject to stock availability) and must request an exchange by email within three days of receiving the goods:

  1. The customer received the goods that did not match the order;
  2. All labels, product labels, and boxes must be completed and returned to Kyotsujigyo;
  3. The customer is responsible for returning the wrong items to Kyotsujigyo and Kyotsujigyo should bear expenses of return shipping cost.

If you have received the wrong items, please contact us: support@kyotsujigyo.net

Compliance with kyotsujigyo operations policies

Any customer who violates Kyotsujigyo Operations Policies or engages in inappropriate behaviour (including without limitation abuse or threat of Kyotsujigyo staff), or illegal activities (including parallel importing or passing off of Merchandise purchased) may suffer the following consequences:

  • The customer may be blacklisted by Kyotsujigyo;
  • Kyotsujigyo may not accept future orders from the customer;
  • Kyotsujigyo may decline the customer’s request to exchange any Merchandise;

The decision as to whether a customer has violated Kyotsujigyo Operations Policies or engaged in inappropriate behaviour remains within Kyotsujigyo’s sole discretion and its decision shall be final. Suspected illegal activities will be referred to Kyotsujigyo’s legal department for further investigation and action.

Your rights

Nothing in the TOS is intended to affect your rights under the Laws of Hong Kong SAR.

Liability

Views expressed in any media by companies or third parties, whose products are sold on our Site or with whom we are associated, are their own. Kyotsujigyo takes no responsibility for any such views as they do not necessarily reflect ours.

Kyotsujigyo does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, Kyotsujigyo will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.

Indemnity and waiver

At our request, you agree to compensate us fully and hold us, Kyotsujigyo (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.

Complaints

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please email our customers support team to support@kyotsujigyo.net for any order related complaints or comments.

Kyotsujigyo respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.

Governing law and jurisdiction

The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.

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