Please place your order here at our official company website.
- VISA or Master credit card checkout (For AMEX credit card, please choose PayPal option)
- PayPal (Including AMEX card)
- Cash on Delivery (For Hong Kong location only)
- Only accept cash payment
- Order amount must be within $10,000 HKD
- Do not support EF locker
- If the customer refuses to pay at the time of delivery, the company reserves the right to pursue.
If you would like to order more than 10 boxes, please contact us for a special order.
We might be able to make changes on the order depending on the order process status.
We will not be able to change the order once it is ship out, therefore, please contact us as soon as possible if there is changes on your order.
* Please note that we have a no refund or exchange policy.
- Incorrect email address,
- Order confirmation email went to Junk mail box,
- If you found the email in the Junk mail box, please categorise it to the non-spam column.
If you have any questions, please contact us.
Free shipping service is provided for Hong Kong via S.F. Express.
We support shipping services in 17 international regions. The service is provided by Hong Kong EMS Speedpost.
Shipping location includes United States, Canada, Japan, Taiwan, Singapore, Thailand, Malaysia, Philippines, Australia, New Zealand, United Kingdom, Ireland, Switzerland, Romania, India, UAE and South Africa.
If your location is not included in the above 17 international regions, please contact us and we can arrange a special order service.
You will be able to track the package through the related websites.
International shipping time varies depending on different regions, generally require 2 to 10 working days. For more details, please refer to the Hong Kong EMS Speedpost website for estimated delivery time.
Shipping time is for reference only, as international shipping time may vary depending on customs process.
When a customer order from us, they are the importer, and the customer must abide by all the laws and regulations of the country where you received the goods. We will indicate on the label on the parcel that our product as "Nutraceutical”. Please note that some countries impose restrictions on our product imports and sales. For details, please check with your own local tax regulations before ordering.
If you have any questions about delivery, please contact us.
Please contact the delivery department directly to arrange for a redelivery.
* Please note: Since our products are edible goods, we have a NO refund or exchange policy.
- The customer received the goods that did not match the order;
- All labels, product labels, and boxes must be completed and returned to Kyotsujigyo;
- The customer is responsible for returning the wrong items to Kyotsujigyo and Kyotsujigyo should bear expenses of return shipping cost.
Our customer support service time is 09:00 - 17:00. (Not including weekends or public holidays*).
*According to Hong Kong public holidays.
All of our products are Made in Japan, and are straightly controlled by Kyotsujigyo Inc. Japan. Our Japan quality control team is responsible for the product quality.
Customer located in Japan can place order via our Japan headquarters website (www.kyotsujigyo.com).
* To avoid buying fakes or imitation products. We recommend users to order directly from our website.
|Whats App：||+852 9457 6272|
|Telephone：||+852 2410 1268|